Privacy Policy

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Last updated: 26/12/2025

Fancy Pets (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit or make a purchase from our website.

What Information We Collect

When you visit the Fancy Pets website or place an order, we may collect the following personal information:

• your name
• email address
• phone number
• billing and shipping address
• payment details (processed securely by third-party payment providers)
• order history and product preferences

We may also automatically collect limited technical information such as:

• IP address
• browser type
• device information
• pages visited on our website

This information helps us improve our website and customer experience.

How We Use Your Information

We collect and use your personal information to:

• process and fulfil orders
• communicate with you about your order
• provide customer support
• send important updates related to your purchase
• improve our website, products, and services
• comply with legal and regulatory requirements

We do not sell or rent your personal information to third parties.

Sharing Your Information

We may share your personal information only when necessary, including with:

• trusted third-party suppliers and fulfilment partners to deliver your order
• payment processors (such as Stripe or PayPal) to securely process transactions
• service providers that help us operate our website

All third parties are required to handle your information securely and in accordance with privacy laws.

Cookies and Website Analytics

Fancy Pets may use cookies and similar technologies to improve website functionality and understand how visitors use our site.

Cookies help us:

• remember your preferences
• analyse website traffic
• improve performance and usability

You can choose to disable cookies through your browser settings, however this may affect your experience on our website.

Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.

All payment transactions are processed through secure third-party payment providers, and we do not store your full payment details on our servers.

Accessing or Updating Your Information

You have the right to request access to the personal information we hold about you and to request corrections if the information is inaccurate or outdated.

To make a request, please contact us using the details below.

Third-Party Links

Our website may contain links to third-party websites or services. Fancy Pets is not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies separately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. Any updates will be published on this page.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at:

Email: angelaurquhart2012@gmail.com